At Ivanhoe Digital, we strive to provide the highest level of customer satisfaction. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
1. Eligibility for Refunds
Digital products are eligible for a refund only if they are defective or there is a technical issue preventing access within 1 day of purchase.
2. Process for Refunds
To initiate a refund, please use the Contact Us page or write me personally via LinkedIn or Twitter.
3. Refund Timeline
Approved Refunds
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3-4 business days.
Late or Missing Refunds
If you haven’t received a refund after 4 days, please check your bank account again or contact your credit card company. If further assistance is needed, reach out to us via email or social media.
4. Contact Information
For questions or concerns regarding your refund or exchange, please contact us:
- Email: ivanhoe [at] ivanhoe.pro
- Phone: +380500425329
Thank you for shopping with Ivanhoe Digital. We value your business and are committed to providing an excellent customer experience.